Ard Rock Logo


Buy tickets for Ard Rock - Race Tickets - DL11 6AW, Yorkshire between Friday 26th July and Sunday 28th July 2024

Additional information

Information about the race categories can be seen here.


 All tickets include parking, entry to the festival, live music, activities, and access to ‘demo and warm-up stages’ on all three days.




When you have entered the event, you will need to supply the following information:




1. First Name


2. Last name


3. Email


4. Gender


5. Date of Birth


6. Ebike (yes/no)


7. Team Name – as you would like it to appear on the results page (not who you want to ride with).


8. Group Name – Please enter the same ‘group name’ as the riders you wish to start with. Your group name can be any combination of letters or numbers and must be the same as the riders you want to be grouped with.


9. Expert rider: If you would like to be considered for the first wave, please write your best result of 2023. This may separate you from your group. Do not write anything if you don’t want to be seeded.


10. Ability level – Please rate your ability 1. Usually in the top 10% / 2. Faster than average / 3. Mid pack rider / 4. Steady away / 5. Hoping to make it round


11. Emergency contact name and number


12. Bike Brand


You can change the name on your ticket any time up to 5 weeks before the event, free of charge.Tickets are not refundable unless covered by 'Refund plan', which is available as an add on in the ticket Gigantic (ticket company) cart. It is £5.99. Please read their terms carefully


 Event Terms & Conditions

Event Terms & Conditions

Event Terms & Conditions


  1. Event Details
  2. Medical
  3. Event Rules
  4. Hazards & Risks and Compliance
  5. Withdrawal and transfer policy
  6. Participant’s Property during Event
  7. Event Cancellation and Relocation Policy
  8. Organiser’s Event Equipment
  9. Image Rights
  10. Data Protection
  11. Event Communication
  12. Consumer Protection (Distance Selling) Regulations 2000

1. Event Details

1.1 Ard Rock

2. Medical

2.1 This event is physically demanding, the participant should therefore be fit and in good health to participate. If the participant has any medical condition which could be adversely affected by exercise, particularly a heart condition or has any doubt about his health, he must consult a doctor to gain approval to participate. By entering the participant confirms that, to the best of his knowledge, his general state of fitness is good and takes full responsibility for himself. The participant must update the medical team at the event if they have any special conditions or allergies. Please write your special medical conditions clearly on the back of your number board. You may be required to share medical information with the event team.

3. Event rules, regulations and advice.

3.1 For reasons of fairness, safety and responsibility the Participant is expected to abide by the following rules and regulations as laid out by the Organisers. Ignorance of these rules and regulations shall be regarded as no excuse and failure to comply with these rules and regulations may lead to penalties or disqualification from the Event.

A. Always follow and adhere to the Highway Code and local byelaws.
B. The participant should at all times show respect for the environment, landowners, local communities and other recreational users.
C. No outside assistance and no uplifting is allowed during the event or practice.
D. Transport in vehicles is not permitted at any time during the event.
E. Stop and assist any competitors in need of medical attention and alert a race safety steward ASAP.
F. Ensure any injured competitor in proximity to you is adequately provided for, before continuing.
G. Cooperate with Event Officials at all times.
H. The Event Directors decision is final.
I. You must be 18 years or over to ride the full course and 15 to ride the short courses.
J. Riders are responsible for the worthiness of their own bike.
K. Ride in single file on all roads without white central lines. Please be aware of your fellow cyclists and any other traffic. Always indicate your intention to stop or change direction. Extend all reasonable courtesy to other road users.
L. Do not deviate from the official route or practice route. The route will be indicated by map and signage/tape on route. It is the rider’s responsibility to follow the correct route.
M. It is mandatory that all riders wear a safety-approved cycling helmet under three years of age that complies with the latest standards (minimum BSEN14766). Any rider not wearing a helmet will be disqualified from the event and could be liable for damages if involved in an accident on that basis.
N. No rider may take food or drink from anyone whilst on the move; if you need food or drink you must stop to receive it.
O. Individual support cars are strictly forbidden; any participants seen to use one will be disqualified and not covered by third party insurance.
P. All riders carry a form of identification showing their name, medical details, address and/or contact details of a person to be advised in the eventuality of an accident.
Q. All participants should carry enough water and food to last the duration of the ride, energy bars, tools, suitable wet weather gear, money, mobile phone, spare inner tubes and a working pump, as well as extra clothing to complete the ride being undertaken, taking into account the route and possible adverse weather conditions.
R. Riders must have their number board attached to their handlebars at all times when on course.
S. On course you’ll cross open countryside and approach numerous closed gates (not on timed stages), it’s vitally important that you close these behind you.
T. Overtaking – Please do not endanger any other riders you are over taking by being reckless.
U. All competitors are responsible for wearing their timing chip in the correct manner.
V. Do not interfere with the timing boxes or their positioning.
W. Additional rules may be added in the race briefing which all riders must follow.
X. All riders must show valid ID at registration.
Y. The entire course must be completed on the same bike.
Z. You must ride between the tape and arrows as instructed in the event information.
AA. Riders must not enter the course without registering.
AB. Riders must follow the instructions/specific rules set out in the race information for their event.
AC. Do not cut or fold number boards.
AD. All riders must attend the event briefing which may contain additional rules.
AE. Action cameras must be mounted to bikes and not your helmet or body.
AF. We strongly advise that you wear a full face helmet, knee, back and elbow protection.
AG. You must check your bike before riding the event to ensure that it is mechanically sound and suitable for the course.
AH. You can ride a pedal-assist bike but it must be fully legal and comply with UK law.
AI. Riders must not enter the course without registering.
AJ. Riders must follow the instructions/specific rules set out in the race information for their event.
AK. Do not cut or fold number boards.
AL. All riders must read or listen to the event briefing, which may contain additional rules.

3.2 Participants should take note of and abide by the following important points

a. Weather conditions may affect some stages and lead to course variations
b. The organisation reserves the right to terminate an individual’s ride on health and safety grounds
c. The rides will take place regardless of bad weather and will only be cancelled, rerouted or stopped for reasons of safety
d. The organisers will endeavour to provide fluid at designated ‘feed zones’ however, we cannot guarantee supplies will be available at all times and urge riders to only take what they need and be mindful of the needs of those following behind

4. Hazards & Risks and Compliance

4.1 Compliance. It is the sole responsibility of the Participant to comply at all times during the Event with all applicable laws, byelaws and regulations of the United Kingdom, including without limitation, all speed regulations, road traffic laws and laws relating to the possession or use of alcohol, drugs or other prohibited substances.

4.2 The Participant acknowledges and understands that the Event is a potentially hazardous sporting event. The Participant acknowledges and accepts that participation in an event such as the Event is potentially dangerous and that there are numerous risks associated with participation. Such risks and dangers include, but are not limited to: traffic accidents, collisions with pedestrians, vehicles, other drivers, and/or fixed or moving objects and the negligence of other road users. Further, the Participant fully understands and accepts that his participation in the Event may result in serious bodily injury and/or death to yourself or others. The Participant further acknowledges and accepts that the route of the Event may require running and/or cycling on public roadways and on rough uneven terrains upon which pose travelling hazards and risks. Further, the Participant accepts that participation in the Event will result in strenuous physical exertion as participants will be required to be active for very long periods of time, including the risk of being active through inclement weather and/or very hot weather.

4.3 The Participant enters the Event voluntarily and with full knowledge and understanding of the risks associated with participation in the Event, the Participant is strongly advised to take every reasonable precaution and in the case of any questions is advised to contact the Organiser prior to the Event.

4.4 The Participant declares that he/she voluntarily enters the Event with full knowledge and understanding of the risks associated with participation in the Event.

4.5 All participants and entrants must comply with UK law at all times. Given the ever-changing COVID situation, entry protocols are subject to change. Updates will be communicated on the event details page and ticket holders will be notified. Participants and entrants must comply with the events entry protocol.

5. Withdrawal and transfer policy

5.1 Transfers – Entries may be transferred into another name up to 5 weeks before the first day of the event. Transfers can not be made after this date. To change the name on your ticket, find your original booking email and click on the link. If you fail to submit your rider details before 5 weeks to go, you will not be able to race. Please ensure you submit your rider details before the deadline.

5.2 Tickets are non-refundable unless covered by ‘Ticket Protect’ and the reason for Cancellation meets Ticket Protect’s criteria.

6. Participant’s Property during Event

6.1 The acquisition of essential equipment, including specific safety equipment, in order to take part in the Event is the responsibility of the Participant and the Organiser strongly advises that these acquisitions are secured before entering the Event.

6.2 The Organiser accepts no responsibility for the loss of, theft, or damage to any property owned by or under the control of the Participant deposited by the Participant in the Event’s event village and/or at any point of the Event course. This includes any transport of equipment that may be in element of the service provided during the event by, or on behalf, of the organisers.

7. Event Cancellation and Relocation Policy

7.1 Participants will be refunded if the organiser cancels the event prior to the event commencing for any reason other than the safety of the competitors.

7.2 The organiser reserves the right to amend the event schedule and format.

7.3 The organiser reserves the right to relocate the event.

8. Organiser’s Event Equipment

8.1 If equipment is provided to the Participant by the Organiser, all reasonable care is expected to be exercised by the Participant in relation to this equipment. If it can be seen that the Participant is willfully or maliciously damages equipment or where negligence has been shown in the care of such equipment, the Participant hereby accepts that the Organiser has the right to charge the Participant for the cost of replacing the equipment.

8.2 Where timing equipment and/or other timing equipment are issued to the Competitor to wear during the Event, the Organiser expects these to be returned post-event. Where they are not returned, the Participant hereby agrees to reimburse the Organiser for the replacement value of £60.

9. Image Rights

9.1 I understand and accept that media professionals may take photographs and video footage of the event and its participants for use to publicise and promote events and sponsors.

9.1 The Participant is welcome to take photographs and film footage of his participation in the Event for non-commercial purposes (that is for personal and private use only).

10. Data Protection

10.1 The personal data and entry-specific information the participant gives will be used by the Event Organisers for the purpose of processing and publishing entries and results and of maintaining membership information. The organisers will not pass this data to any other third party. Credit and Debit card details are held solely by the Secure Payment Service Provider and are unknown to the Event Organisers.

11. Event Communication

11.1 In registering the participant must provide a valid email address so the organiser can send confirmation of event registration. The email address supplied (and any email addresses given when registering other people) may be used by the Event Organiser to send out information about the events entered. It may also be used by the organiser after the event ends to send follow-up information about the event and future events.

12. Consumer Protection (Distance Selling) Regulations 2000

12.1 This section explains that the law allows you to cancel any online purchases up to seven working days after you made the transaction – unless the service you have paid for has begun within this time. If you will be entering a race online you should note the conditions below. This explains that because we will be sending you information relating to the event immediately the service will be considered to have begun, and you will no longer have the right to cancel. If you do not wish to waive your cancellation right in this way, you should not proceed with race entry via the website.

26th July A mountain bike challenge event on the Ard Rock Enduro course taking in all the timed downhill stages. You'll get a time for the stages and the full lap.
inc. fees • £5.00 Booking fee
£70.00 Face value
Approx: 29limited_availability
27th July 45 km loop with 7 timed stages. This event is for the more experienced riders competing for top positions.
inc. fees • £5.00 Booking fee
£93.00 Face value
Intro Enduro
28th July A 30 km loop with 4 timed Ard Rock stages that get progressively more technical.
inc. fees • £5.00 Booking fee
£70.00 Face value
Intro Enduro - Women's only wave
28th July All events are open to women participants, but this is a special allocation for those who prefer to start in the company of other women.
inc. fees • £5.00 Booking fee
£70.00 Face value
Sport Enduro
28th July The same course and timed stages as the Ard Rock Enduro, for riders who care more about completing the challenge and the adventure rather than every tenth of a second.
inc. fees • £5.00 Booking fee
£85.00 Face value
Sport Enduro - Women's only wave
28th July All events are open to women participants, but this is a special allocation for those who prefer to start in the company of other women.
inc. fees • £5.00 Booking fee
£85.00 Face value
eMTB Enduro
28th July The Ebike event. 45 km Loop with 7 timed stages on specially made trails.
inc. fees • £5.00 Booking fee
£85.00 Face value
Sprint Enduro
27th July 30km with around 2000 metres of combined climbing and descending. The sprint takes in 3 of the most technical Ard Rock special stages, and is open to juniors over 14.
inc. fees • £5.00 Booking fee
£85.00 Face value
Ard Rock tickets
Terms & conditions

Gigantic terms & conditions

Gigantic terms & conditions

This service is operated by Gigantic Tickets Ltd on behalf of ardrockenduro. All orders are subject to Gigantic's terms and conditions.

Following information you are about to read are the terms and conditions of trading for Gigantic Tickets Limited. If you have any questions about our terms and conditions please drop us a message using our contact form by clicking here

A quick note

Before you read Gigantic's terms and conditions we encourage you to remember that Gigantic do NOT put on or host events and are in no way responsible for changes to the events we sell tickets for be that date, time, location or line-up changes. We are also NOT responsible for the physical delivery of tickets, this is provided by the Royal Mail and DX Secure.

Gigantic are only responsible for selling tickets and providing ticketing solutions to promoters and venues.

Personal cancellation

Make sure when you book your tickets you can attend the event. Tickets are for personal use only. Once you have booked your ticket we won't be able to cancel or exchange it. If you are no longer able to attend the event, you may re-sell your ticket for the face value of ticket unless it is prohibited by law or the event organiser. It is your responsibility to check with Gigantic before attempting to resell your tickets. Any re-sale of tickets must incorporate these terms and conditions. For certain events the event organiser may apply restrictions to tickets.

Tickets sold or being offered for sale for commercial gain or profit is strictly prohibited and we reserve the right to cancel such tickets without refund and/or refuse entry to the event.

Event cancellation

If an event is cancelled by the organiser or promoter Gigantic can only refund the face value of your tickets. We will do our best to contact you by email, phone or in writing using the details you submitted to us when you booked your ticket to let you know how to return your tickets to us.

Please be aware that it is your responsibility to check that the event is going ahead as advertised. Gigantic cannot always guarantee that we can let you know of event changes, but we do try to do so. If the event is cancelled, or the date is changed after you have booked, we will be more than happy to arrange a face value refund for you. Please note that this face value refund will NOT include your booking fee. The refund will also NOT include your delivery charge if the tickets have already been posted to you

Sending tickets back

If you need to send your tickets back to us, please send them by secure mail because if your tickets get lost and don't get to us we will not be able to refund you. When the tickets arrive we will refund the face value of the tickets via the same method that you used for payment.

Ticket protection & charitable donations

Ticket protection fees and charitable donations are strictly non-refundable.

Date changes

Sometimes the date for an event that you have booked for may change. If this occurs Gigantic will contact you by email, phone or in writing to let you know if your ticket is still valid or to find out if you wish to claim a face value refund. Please note that the Booking Fee is non-refundable and Delivery Fees are only refunded if the tickets have not been dispatched yet. If there is a rescheduled date, there may be a time frame in which a refund can be claimed. If this applies it will be communicated to you on the email notifying you of the date change.

Allocated Seating Changes

Where there are production changes or amendments to the event’s seating plan, it may be necessary for us to move your seats. Provided that the new seats are of equivalent or greater value to the ones allocated at the point of purchase, a refund will not be available under these circumstances.

Event arrangements

Should an event be postponed or cancelled, Gigantic cannot be held liable for any additional costs you may incur for personal arrangements such as travel, accommodation, subsistence or any other associated service relating to the event.

Line-Up changes

If the headline artist does not appear at a gig or concert, or if the content of the event has been dramatically changed from the information which has been advertised, Gigantic will refund the face value of the tickets. This does not apply to changes of supporting acts or supporting acts not appearing.

Please note that this does not apply to festivals.

Dispatch issues

If Gigantic cannot send your tickets to you for any of the reasons below you will be entitled to a full refund, including any booking fee charged:

  • We do not receive your tickets from the organisers and cannot arrange for them to be collected.
  • We send your tickets to the wrong address and cannot provide you with replacements.
  • We send the wrong tickets to you (tickets for the wrong event, or the wrong type of tickets) and cannot arrange for correct replacements to be sent to you or to be available for collection from the venue.
  • Any other situation where Gigantic has acted in breach of contract.

Lost & stolen tickets

Make sure you keep your tickets safe, they are essentially cold hard cash! If you lose them or they are stolen, we will not be able to replace them.

Notifying Gigantic of problems

If you have a problem, for example if you haven't received your tickets, please do not leave it until the last minute to get in touch. It is important to contact us during normal office hours (Monday - Friday: 9am - 5.30pm), at least four working days before the event. No refunds will be given for the non-delivery of tickets, where you have failed to inform us at least four working days before the event takes place.

Should your tickets not arrive, we will attempt to arrange alternative means for you to gain entry to the event. Be advised that this may not be possible for tickets that are sent through secure delivery.

Ticket checking

As soon as you receive your tickets please check that they are correct and exactly what you have ordered. If your tickets are not what you have ordered please let us know immediately by contacting

Detail changes

If you change your address after you have booked your tickets with us you will need to inform us of this ASAP! Gigantic cannot be liable if tickets have already been sent out to your old address. We also like to get in touch with you to let you know important event or booking information so be sure to let us know if you change your mobile number or email address.

Event admission

Admission to an event is reserved by the promoter and the venue. They may want to conduct security searches (at their reasonable discretion) for safety reasons before allowing you admission to the event. Please be accommodating to such wishes, failing to do so could result in you being refused entry to the show.

Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and the venue operator. You must also adhere to the Promoter or venue operator’s specific terms of entry and protocols surrounding Covid-19 – this could be, but is not limited to, an obligation to provide negative lateral flow tests or provide vaccination certificates. If you do not comply with any Promoter or venue terms, conditions or rules then the Promoter or venue operator may refuse admission or require you or other ticket holders to leave the venue and you will not be entitled to a refund.

Admission refusal

Gigantic cannot refund tickets for anyone who is refused entry, or thrown out of a venue due to any of the following:

  • Late arrival, being or appearing to be underage (see notes below*) or declining to be searched.
  • Abusive, threatening, drunken or antisocial behaviour, which includes smoking in a no smoking area.
  • Carrying offensive weapons, illegal substances or making unauthorised audio, video or photographic recordings.

* Where an event or ticket carries an age restriction this will be clearly stated when you book your tickets. It is usually due to the license of the venue hosting the event. Please make sure you read all the information that applies to the event and ticket you want to book, and always carry proof of age if age restrictions apply.

Box office collection

If Gigantic (due to circumstances we cannot control) do not have enough time to post your tickets to you, we can make your tickets available for collection at the venue Box Office immediately before the event. We will of course let you know by email, phone or in writing (using the information you provided at the time of booking) to make you aware of this.

E-Tickets/Print At Home

For some events a ticket that is downloaded and printed will be offered. Each ticket issued will carry a unique barcode that will permit entry of 1 person. Photocopying multiple versions is futile and may result in the entire party being refused entry.

Ticket usage

By ordering tickets with Gigantic you agree the tickets that you buy are for personal use by you and your party only. Purchasing tickets with Gigantic means that you agree that the tickets will not be resold at any point. If you do sell or attempt to resell your tickets at a higher price than you have purchased them for, Gigantic may cancel any and all orders you hold with us without notice.

Ticket allowance

When booking your tickets you will notice a maximum number of tickets that you are allowed to book. If you order more tickets than the maximum stated, we reserve the right to cancel the order. The maximum ticket allowance applies per person, per card and per household. We implement a maximum ticket allowance in order to give everyone a fairer chance of getting tickets for events.

Delivery issues

If Gigantic send you your tickets and they are returned to us as "addressee unknown" we reserve the right to cancel your order. This is another example of why it is crucial that you make sure we have your correct and up to date details when you place a ticket order with us.

Ticket variants

Where we use the term "ticket" or "tickets" in these terms and conditions, during the booking process and in confirmation emails, we refer to the method by which you gain entry to an event, which may not always involve the issuing of a traditional "paper" ticket. For example, you may be issued with a wristband. In addition, some venues now operate a "ticketless" approach where an order is for collection at the venue box office only. If this is the case we will make you aware of this.

Payment issues

Orders are accepted subject to payment being received from the card issuer. If we are unable to obtain payment, we reserve the right to cancel your order. However, we will do our best to contact you and obtain payment by other means first of all.

Fraud checks

With fraud unfortunately being a growing concern in our industry, you may be asked to provide us with additional information after your booking so that we can verify your purchase. Please understand that this is for the safety of your ticket purchase and the security of your card information.


Where you are due a refund; the refund will be made to the original card used for purchase. This will normally show in your account 14-28 working days from the date of the refund being issued. If the card used has expired or you no longer have the account, we must wait for the refund to be rejected by the issuing bank. This will extend the timescale in getting the refund to you. Only when the refund has been rejected, can we then issue the refund to an alternative card. We may ask you for written confirmation that this new card belongs to you and you agree for the refund to be applied to it; failure to provide this confirmation will mean we cannot process a refund to you.

In cases where a refund is due and Gigantic do not hold the ticket funds, or Gigantic wasn’t acting as the payment processor for the event; Gigantic will try and initiate the refund with the promoter directly on your behalf, however; the responsibility and liability for issuing refunds lies with the event promoter/payment processor.

Bank charges

All payment and refund transactions, irrespective of currency, originate from the UK. Gigantic cannot be held liable for any additional charges your bank or credit card provider may apply to your transaction, such charges are completely out of our control.

Data protection

By placing an order you confirm that you understand that you are agreeing to being contacted by Gigantic and the event's organiser with marketing information about tickets for artists and events that may be of interest to you and other related information. If you do not wish to receive this information you will be able to opt out of any future marketing emails via unsubscribe links.

Ticket protection and Refund Plan terms & conditions

For orders placed on or before 31st March 2023; To view the terms and conditions for ticket protection provided by Ticketplan please click here.

For orders placed on or after 1st April 2023; To view the terms and conditions for The Refund Plan please click here.

Pricing errors

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of ticket(s) you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid, you will receive a full refund.

Order acceptance

Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the ticket(s) ordered unless we have notified you that we do not accept your order.

Privacy policy

Gigantic privacy policy

Privacy Policy


This policy sets out how we collect, process and hold your personal data if you visit, and any site where the top-level domain is, "Website(s)", or otherwise provide personal data to us. We are Gigantic Tickets Limited ("we", "us" and "our"), registered in England and Wales under registration number 06044575, and our registered office is 100 Gray's Inn Road, Fourth Floor, London, England, WC1X 8AL. Trading Office: 3-5 High Pavement, Nottingham, NG1 1HF.

We are the data controller of your personal data.

You can contact us using any of the methods listed on our contact page,

Personal Data We Collect

  • We collect, process, store and use personal data when you book a ticket to an event, including:
    • Your Name
    • Shipping and/or Billing Address
    • Email Address
    • Phone Number
    • Payment Information
  • From time to time we may also ask for additional information when booking tickets. Details of which will be made clear during the checkout process. This may be information relating to your age, location, preferences, vehicle details, or any other information required by the event organiser.
  • We may also collect personal data that you give to us about other people if you register them to attend an event. You agree that you have notified any other person whose personal data that you provide to us of this privacy policy and, where necessary, obtained their consent so that we can lawfully process their personal data in accordance with this policy.
  • All personal data that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this.
  • You do not need to provide us with any personal data to access our Website. However, we may still collect the information set under the Data We Automatically Collect section of this policy, and marketing communications in accordance with the Marketing Communications section of this policy.
  • When you contact us by email or post, we may keep a record of the correspondence and we may also record and log any telephone call we have with you.

Data We Automatically Collect

When you visit our Website(s), we, or third parties on our behalf, automatically collect and store information about your device and your activities. This information may include:

  • your computer or other device's unique ID number
  • technical information about your device such as type of device, web browser or operating system
  • your preferences and settings such as time zone and language
  • statistical data about your browsing actions and patterns

Marketing Communications

If you sign up to our mailing list, or; opt in to receive marketing communications from us during the checkout process, when telling us you'd like to be updated on ticket availability or reminded when an event goes on sale; you consent to the processing of your data to send you such communications, which may include newsletters, blog posts, surveys and information about new events. We retain a record of your consent.

You can choose to no longer receive marketing communications by clicking unsubscribe from a marketing email.

Where you have given marketing consent, we may share your information with whom you have given us consent to do so. This may include the Event Organiser, Venue or Artist. This information may be used by them for marketing. You will be able to opt out of their marketing at any time by either contacting them directly, or following the instructions given on any marketing they send you. You should also refer directly to their privacy policy.

How We use Your personal data

We will use your personal data in order to comply with our contractual obligation to supply to you the tickets to an event that you have booked, including to contact you with any information relating to the event, to deliver the event to you in accordance with any requests you make and that we agree to, and to deal with any questions, comments or complaints you have in relation to the event.

We may also use your personal data for our legitimate interests, including dealing with any customer services you require, enforcing the terms of any other agreement between us, for regulatory and legal purposes (for example anti-money laundering), for audit purposes and to contact you about changes to this policy.

Who We Share Your Data With

To facilitate your entry into the event you have booked tickets for, or to fulfill our contractual obligation with which you are a party, your information may be shared with the Event Organiser, Venue or Artist. You will be informed who the Event Organiser is at the time of purchase.

Where you submit a refund claim under your ticket protection provided by TicketPlan, we may need to share your information with TicketPlan to facilitate the refund and validate your entitlement to claim.

We may also share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, event ticketing providers, email communication providers, IT service providers, accountants, auditors and lawyers.

Under certain circumstances we may be required to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes, to prevent fraud or to protect a third party's rights, property, or safety.

We may also share your personal data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.


Our Website(s) may contain links to other third-party sites, to which we have no control over. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this policy. You should exercise caution and look at the privacy policy applicable to the site in question.


A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser on your computer's hard drive. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" or "session" based: a persistent cookie will be stored by your web browser and will remain valid until its set expiry date, unless deleted by the you before the expiry date; a session cookie, will expire at the end of the your session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies you, but personal information that we store about you may be linked to the information stored in a cookie.

Managing Cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary by browser. You may be able to obtain information about blocking and deleting cookies via these links:

Blocking all cookies will have a negative impact on your browsing experience and will prevent you from being able to book tickets with us.

Cookies We Use

Cookie Name Purpose Expiration Period Category
_gsession To keep track of your current session Session Required
_gmdb, g_srvr Service management cookies Session Required
g_access_id, g_access_token Used to restrict user traffic to our servers to prevent overload when our service is busy Session Required
X-Mapping-fjhppofk Used to make sure your requests are routed to the correct servers Session Required
Google Analytics
__utma Used to distinguish users and sessions 2 years Optional
__utmb Used to determine new sessions/visits 30 minutes Optional
__utmc Used to determine whether your request is a new session/visit. Session Optional
__utmt Used to throttle request rate. 10 minutes Optional
__utmz Stores the traffic source or campaign that explains how you reached our site 6 months Optional
_ga Used to distinguish users. 2 years Optional


  • We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. All information you provide to us is stored on our secure servers. Any payment transactions are encrypted using industry standard form of secure encryption.
  • Where we have given, or you have chosen a password, you are responsible for keeping this password confidential.

Data Retention

  • If you register with us, we shall retain your personal data until you close your account.
  • If you receive marketing communications from us, we shall retain your personal data until you opt out of receiving such communications.
  • If you have booked a ticket with us or contacted us with a question or comment, we shall retain your personal data for 10 years following the last contact or booking your made with us.

Your Rights

  • You have the right to confirmation as to whether or not we process your personal data and, where we do, access to a copy of the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, and the recipients, if any, of the personal data.
  • You have the right to have any inaccurate personal data, we hold about you, rectified and, to have any incomplete personal data about you completed.
  • In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data we hold is no longer necessary in relation to the purposes for which it was; you withdraw consent to consent-based processing; the processing is solely for direct marketing purposes; or the personal data has been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary under legitimate interest: to fulfill our contractual obligation with which you are a party, i.e. process and deliver to you the tickets or service you ordered; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
  • You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
  • To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time.


  • If any provision of this policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
  • This policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.
  • We may change the terms of this policy from time to time. You are responsible for regularly reviewing this policy so that you are aware of any changes to it. If you continue to use our website(s) or service after the time we state the changes will take effect, you will have accepted the changes.
  • If you have any complaints in relation to this policy or otherwise in relation to our processing of your personal data, you should contact the UK supervisory authority: the Information Commissioner, see

Gigantic Tickets Limited Privacy Policy (May 2018)

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